Account

Register


How do I sign up?

Click “Log in” next to the search bar. There are three instant ways you can sign up by clicking 1) facebook, 2) google+, or 3) twitter. You will not receive a “Sign up success notification” message if you choose to sign up this way.

You can also click “Register” and follow the instructions step by step to sign up. When the registration is completed, you will receive a “Sign up success notification” e-mail message.

 

I did not receive a “Sign up success notification” e-mail

First please check if you can log in. If you have trouble logging in, please Contact Us and we will help you solve the problem.

 

Do I have to sign up to book my schedule?
Yes, you will need to create an account to receive booking information in order to look up your bookings. We recommend you use our instant sign up, it is easy and totally free.

 

Log in


What is my ID or Username?

Your ID and username are your e-mail

 

What can I do in the member area?

  • Change Password: 6-12 digits, any combination of numbers and letters will do.

  • Modify Profile: You can modify your profile such as adding or changing a profile photo and changing your contact information.

  • Shopping Records: Look up your shopping records from the Buy & Rental Page.

  • Booking Records: Look up your booking records from the Must Try Page.

  • Like Box: You can save any activities, articles, or services to your Like Box to browse for later. On the page you wish to save just click on the heart icon and it will turn red. To remove, just simply click it again and it will turn grey. You can also remove the services directly from the Like Box.



Traveling

Planning the trip


Where do I start?

  • Must Try: You can check out things you can do, such as tours. You can even see where to hangout with locals. On this page you can also search by region, type, theme and keyword!

  • Travel Tips: Want to know more interesting facts about Taiwan? Need to find more information to arrange your trips? This is the page to be on!

  • Travel Notes: You can find and share your travel experiences and pictures in Taiwan. When you successfully upload your travel note to Xtreme Taiwan, you can share it by clicking your preferred social media icon and share it with your friends!

  • Must Visit: We have selected some of the best attractions in Taiwan for fresh tourists. You can also search for sites worth visiting that most tourists haven't heard of yet. In this section we also have information about what bloggers recommend to eat and the related traveling information.

  • Transportation: 

Shared Van - For backpackers you can sign up for the shared van service to travel for a lower budget.

Charter Car - We also provide a charter car service, you can go anywhere you like and still enjoy the scenery without worrying about getting lost.

Car Rental – If you are an adventurer, we recommend you drive around the island and go to places where public transportation can’t take you. We provide not only car rentals, but also scooter rentals as well.

Ferry Ticket – We provide a ferry tickets purchasing service. It is a simple service but it will make your trip a lot easier.

  • Stay: You can find some recommended hotels and BnBs that provide English service. Sometimes there are limited offers if you are lucky!

  • Buy & Rent:

Buy – We know travelers do not enjoy carrying a bunch of things around, so we can offer to deliver to your final destination or accommodation. In the online store we strictly searched and selected special and high quality products made in Taiwan. Most of them are locally produced and designed. If you have trouble making up your mind which to choose, try “MIT Selected ”.

Rent – One of the most difficult things to do is to find a place to rent those things too large or too heavy to bring in a suitcase, those things you only need for a short time, or only for use while traveling in Taiwan. Now you can rent it online and we deliver to where you stay. The best part is, we pick it up from you too! Easier travel and  no more overweight suitcases!

 

  • Trip Planner: We provide trip planning services for small family groups from 3-4 people to big groups like company trips of 40 people or more. We can personalize your trip according to your budget and needs. When you choose us to personalize your trip, you're guaranteed a different and unique Taiwan experience.
     


Cancelling Travel Plans or Activities


Standard Amendment/Cancellation/Refund Policy

• Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. 

What CAN be Refunded:
• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

What CANNOT be Refunded:
• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Free Cancellation
Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.
• Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.

How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
• Cancellation must be made by filling out and signing the XtremeTaiwan Cancellation Request Form. Please explain why you are requesting a cancellation. Please download the Cancellation Request Form here.
• Contact Email: service@xtremetaiwan.com