Rental Overview & Guide
※As a reminder, it is best to book your rental one week ahead of time. This way, we are able to reserve your rental equipment.



Q1 What can I rent here?
  • water & outdoor activities: SCUBA diving, snorkeling, beach & picnic activities etc.
  • travel& 3C: wifi router, usb charger, water-proof casing, photographic equipment, suitcase etc.
  • outdoor gear: clothing, hiking & camping, river trekking etc.
  • kids & infants: baby stroller, pack and go playard, safety car seat etc.
Q2 Where do I start?
  • Step 1: We suggest you go through all the items you wish to rent and make sure the items you wish to rent fit your needs.
  • Step 2: On any rental item page you will find a link called "Fill up request form" in the Product Specifications" column .
  • Step 3: In one request form, you can choose up to 5 different rental items. Please make sure you complete the personal & contact info.
  • Step 4: If you need to rent more than 5 different items, you need to repeat steps 1-3. When you have more than one request form sent, please notify us in the bottom column.
  • Step 5: When we receive your request, we will send a confirmation e-mail with the total fee including delivery fee, rental fee and the deposit.
  • Step 6: When it is all confirmed by both parties, you will receive a secured payment link. Once you complete the payment (including the deposit) the next thing is to wait to start your awesome vacation!
Q3 I have more questions:
You can send us your questions to HERE and we will reply shortly.

Rental Terms and Conditions:
 
Before renting, please carefully read and agree to abide by the terms and conditions listed below. Completion of a rental form and the rental process indicates the renter agreeing to the clauses below.
 
※Booking Process:
 
Click「 Fill out Rental Form 」→Fill form out thoroughly and carefully→Submit form →After we have confirmed your request, please check the rental details and prices sent to you →When those details are confirmed, please agree to pay the rental fee and deposit. →We will provide you with a payment link→Once the payment is finished, the booking process is complete →Arrange for equipment pick up.
 
Return: Return equipment→After equipment has been returned to Xtreme Taiwan, they will undergo a check →Wait for results of equipment check→Once it has been verified that there is no missing or damaged equipment; the deposit will be refunded as soon as possible.
 
※Rental Period:
 
The renter will be asked to fill out a form containing the rental date and return date. If equipment is not returned on time by the agreed date, renter will be charged for every additional late day with 50 % of the rental fee as a late charge. (Anything under 24 hours counts as one rental day).
 
※Deposit:

 
1. In addition to the rental fee, renter is required to pay a refundable deposit during the time of booking. After the rented equipment is returned and confirmed to not be damaged or missing, the deposit will be refunded in full.

 
2. Deposit will typically be returned within 7 working days, either through the bank or through our online payment system (Alipay). If refund is transferred to a non-designated bank account, a 15 NT fee will be charged (designated bank: Yushan Bank). If paying through online credit card system,  a cash flow system wil be used to directly refund the deposit. When refunding the deposit, a 2.75 % service fee will be charged. 
 
3. Renters should take care in using rental equipment. If any man-made damages or defacements are discovered, Xtreme Taiwan shall seek compensation. Such penalties will be deducted from the deposit.
 
4. If there is any loss or damage to the equipment, the original cost of the equipment must be compensated.
 
5. If the deposit is not sufficient enough to cover the cost of compensation, Xtreme Taiwan will charge renters for additional costs.
 
6. Renters should carefully clean equipment before returning them. If returned equipment is in dirty or poor condition, we will charge a cleaning fee. The cleaning fee will be 50 % of the rental cost.

7. In case of rainy or humid weather, guests should fully clean and dry the equipment before returning them. If equipment is not cleaned or dried upon return, we will charge a cleaning fee. If extra time is needed to clean equipment, please contact us to waive the extension fee.


※Rental Delivery & Return:
 
1. Please return equipment according to the time filled out on the rental form.

2. Delivery will require additional fees, the shipping fee will be based on the actual packaging and volume and calcuated after. 

3. Equipment transportation: For equipment delivery/pickup, please provide an acceptable address and contact number. In the event of lost of goods or any subsequent liabilities due to a failure to provide correct information, the responsibility will fall solely on the renter. Please return the equipment according to the scheduled time.

4. If the date of transportation or location must be changed, please contact us 48 hours in advance. If renter is unable to be there on time on the day of transportation, we will still collect the rental fee for that day. 

5. For in-person pick up, please visit during business hours: Monday through Friday, 09:00-18:00. Business address: New Taipei City, Xindian District, Xinsheng Street, Lane 18, No.15, 1st Floor (Near MRT Xindian District Office Station). 


 ※Shipping Fees:

1. The shipping fee listed on the website is for a single trip. 

2. For other special circumstances (such as extra large or extra small goods), the fee will be calculated separately. 

3.If you are returning the equipment in person yourself, please return equipment within one day of the rental lease. If equipment is not returned on time, additional overtime fees will be charged (less than one day will still be charged as one full day). 


※Rescheduling and Cancellations:      

1. If cancelled or rescheduled 14 days before the scheduled pick up date, we will refund you in full.
 
2. If cancelled or rescheduled 7-13 days before the scheduled pick up date, we will take 15 % of the rental fee as a service charge.
 
3. If cancelled or rescheduled 3-6 days before the scheduled pick up date, we will take 30 % of the rental fee as a service charge.
 
4. If cancelled or rescheduled 2 days before the scheduled pick up date, we will take 50 % of the rental fee as a service charge.

 
※In the Event of Natural Disasters or Other Unpredictable Factors:
 
1. According to typhoon warnings issued by the Weather Bureau, if there is a medium intensity or higher level typhoon on land, a rental may be rescheduled free of cost for the first time only. Failure to reschedule will be treated as a forfeit of interest, and no refunds will be given.
 
※ Completion of the rental process and payment of the rental fee indicates the renter agreeing to the terms and conditions listed above. Xtreme Taiwan reserves the right to make reasonable changes at any time to relevant clauses. In the case of a dispute, Xtreme Taiwan holds the rights to make the final decision on all matters.